We understand that occasionally, cashback may not be accurately credited to your account. If you believe that your cashback is missing or has not been credited for a qualifying purchase, we’re here to assist you through our Missing Cashback Claim process. Follow the steps below to submit a claim:
- Check Eligibility: Before filing a Missing Cashback Claim, ensure that you meet the following eligibility criteria:
- The transaction was made using our cashback website, clicking through the provided retailer link.
- The purchase qualifies for cashback as per the retailer’s terms and conditions.
- Sufficient time has passed since the transaction for the retailer to confirm and validate the purchase. This duration varies by retailer and can be found on our website.
- Gather Required Information: To expedite the claim process, please have the following details ready:
- Your CashGullak account email address.
- Order or transaction details, including the order number, date of purchase, and the total purchase amount.
- Any supporting documents, such as order confirmation emails or receipts.
- Submitting a Claim: To submit a Missing Cashback Claim, follow these steps:
- Log in to your CashGullak account.
- Go to the “Support” or “Help” section of our website.
- Look for the “Missing Cashback Claim” option and click on it.
- Fill out the provided claim form with accurate details and attach any supporting documents.
- Submit the claim form.
- Claim Verification: Once your claim is submitted, our dedicated support team will review the information provided and investigate the issue with the retailer. This process may take some time as we need to communicate with the retailer to track and verify the missing cashback.
- Claim Resolution: We will keep you informed regarding the progress of your claim via email or notifications on our website. Once we receive confirmation from the retailer regarding the missing cashback, we will update your account accordingly.
- Cashback Credit: If your claim is approved and verified, the missing cashback amount will be credited to your [Your Cashback Website Name] account. You will be able to request a payout once the cashback reaches the minimum threshold, as specified on our website.
Please note the following important points:
- Missing Cashback Claims must be submitted within the designated time frame mentioned on our website, usually within a specified number of days from the date of purchase.
- Claims that do not meet the eligibility criteria or lack sufficient supporting information may not be processed.
- The resolution of Missing Cashback Claims depends on the retailer’s response and verification process, which may take several weeks.
- We reserve the right to decline claims that are fraudulent, involve incomplete or false information, or violate our terms and conditions.
If you have any further questions or require assistance with a Missing Cashback Claim, please contact our support team at Contact@CashGullak.com . We’re here to help you resolve any cashback issues and ensure you receive the rewards you deserve.